* $5 for Orders with 1 in-stock, lightweight item such as a top, tank or scarf!
* FREE for orders of $198 and up!
Please note that any customs fees are the customer’s responsibility, and that we hold International orders until all items are ready to ship.
We do our best to ship in-stock orders placed by 1:00pm EST on the same day (M-F). On occasion, it may take a day or two for orders to ship. Most orders ship via UPS, some ship via USPS. Tracking numbers are emailed at the time of shipment.
Orders are shipped from our location in Hamden, CT. Shipments should arrive between 1 and 7 business days depending on where you live in the US. International and shipments to AK and HI may take longer.
We will accept returns for exchange or a refund as long as the following conditions are met:
You request a Return Authorization (RA) number by emailing firstname.lastname@example.org within 7 days of receipt of your order with the reason for return.
We receive the return package within 15 days of receipt of your merchandise
The returned items are unwashed, unworn, and have the tags still on
Notes: We do not accept returns on gift certificates, vintage jewelry, lingerie or undergarments. We’re sorry but shipping charges for your order cannot be refunded and return shipping is at your expense. We recommend that you insure your package and use a shipping vendor that allows you to track your package. Sale items are returnable in accordance with the above conditions.
We do our best to facilitate special orders so we can offer more styles and colors from the lines that you love! Most lines do not keep stock, so the garments will be made and dyed at your request. Because of this, we are not able to cancel a special order once placed with our designers.
Some things to keep in mind:
-You can view the estimated ship date above the item's color swatches and on the shopping bag page.
-You will be charged a 50% deposit at the time of order and the remaining 50% upon shipping.
-Occasionally a designer will decide not to produce an item or a certain color or deliver it later than scheduled. In these cases we will inform you as soon as possible. If it is not produced we will refund the deposit amount to your credit card. If it will be more than 30 days late, you can cancel, and we will refund your deposit.
-Special Orders are returnable under the conditions in our Return Policy.
-Size or color changes will incur a 15% restocking fee.
Please feel free to contact us if you have any questions.