We will accept returns for exchange or a refund as long as the following conditions are met:
You request a Return Authorization (RA) number by emailing firstname.lastname@example.org within 7 days of receipt of your order with the reason for return.
We receive the return package within 15 days of receipt of your merchandise
The returned items are unwashed, unworn, and have the tags still on
Notes: We do not accept returns on gift certificates, vintage jewelry, lingerie or undergarments. We’re sorry but shipping charges for your order cannot be refunded and return shipping is at your expense. We recommend that you insure your package and use a shipping vendor that allows you to track your package. Sale items are returnable in accordance with the above conditions.
Hello Boutique 1090 Chapel Street New Haven, CT 06510
We do our best to facilitate special orders so we can offer more styles and colors from the lines that you love! Most lines do not keep stock, so the garments will be made and dyed at your request. Because of this, we are not able to cancel a special order once placed with our designers.
Some things to keep in mind:
-You can view the estimated ship date above the item's color swatches and on the shopping bag page.
-You will be charged a 50% deposit at the time of order and the remaining 50% upon shipping. At checkout, we authorize your credit card for the full amount, but only capture the amount of the deposit.
-Occasionally a designer will decide not to produce an item or a certain color or deliver it later than scheduled. In these cases we will inform you as soon as possible. If it is not produced we will refund the deposit amount to your credit card. If it will be more than 30 days late, you can cancel, and we will refund your deposit.
-Special Orders are returnable under the conditions in our Return Policy.
-Size or color changes will incur a 15% restocking fee.
Please feel free to contact us if you have any questions.