• Please request a Return Authorization (RA) number by emailing service@helloboutique.com within 7 days of receipt of your order with the reason for return.
• We must receive the return package within 15 days of receipt of your merchandise
• The returned items are unwashed, unworn, and have the tags still on

We do our best to facilitate special orders so we can offer more styles and colors from the lines that you love! Most lines do not keep stock, so the garments will be made and dyed at your request. Because of this, we are not able to cancel a special order once placed with our designers.

Some things to keep in mind:

-You can view the estimated ship date above the item's color swatches and on the shopping bag page.

-You will be charged a 50% deposit at the time of order and the remaining 50% upon shipping.

-Occasionally a designer will decide not to produce an item or a certain color or deliver it later than scheduled. In these cases we will inform you as soon as possible. If it is not produced we will refund the deposit amount to your credit card. If it will be more than 30 days late, you can cancel, and we will refund your deposit.

-Special Orders are returnable under the conditions in our Return Policy.

-Cancellation, size or color changes will incur a 15% restocking fee.

Please feel free to contact us if you have any questions.

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