1246 Whitney Avenue
Hamden, CT 06517
Mon – Sat 10‐5 (EST)
Customer Service Hours:
Mon – Sat 8:30‐5, Sun 12‐5 (EST)
We are shipping orders in a timely manner! However, some deliveries may be slightly delayed by USPS, UPS or FedEx. We sincerely appreciate your patience.
|Please note that any customs fees are the customer's responsibility, and that we hold International orders until all items are ready to ship.|
|We do our best to ship in-stock orders placed by 1:00pm EST on the same day (M-F). On occasion, it may take a day or two for orders to ship. Orders ship via FedEx, USPS, or UPS. Tracking numbers are emailed at the time of shipment.|
|Orders are shipped from our location in Hamden, CT. Standard shipments should arrive between 1 and 5 business days depending on where you live in the US. International and shipments to AK and HI may take longer.|
|Please call 203-562-0204 or email us with any shipping questions.|
Holiday Return Policy: for gift orders placed between November 24th and December 23rd, return requests will be honored through January 7th. We gladly accept returns for exchange or refund provided:
- Please request a Return Authorization (RA) number by emailing email@example.com within 7 days of receipt of your order with the reason for return.
- We must receive the return package within 15 days of receipt of your merchandise
- The returned items are unwashed, unworn, and have the tags still on
Notes: We do not accept returns on gift certificates or masks. We’re sorry, but shipping charges for your order cannot be refunded and return shipping is at your expense. We recommend that you insure and track your package. Sale items are returnable in accordance with the above conditions.
1246 Whitney Avenue
Hamden, CT 06517
Special OrdersA Special Order occurs for an item we do not currently have in-stock, but are able to order from the designer. We offer Special Ordering so we can provide you a wider selection of styles and colors from the lines that you love!
Please keep this helpful information in mind when placing a Special Order:
Made to order: With many of our designers, special order items are made to order at your request. Therefore, we are unable to cancel a Special Order once it has been placed with our designers.
No additional cost: There are no additional costs to Special Ordering. Only the cost of the item will be charged plus shipping if applicable (sales tax applicable to CT residents only). We charge the full item price plus shipping at the time of the order.
Ship date: Estimated ship dates are displayed on the item page in the pink box on the right hand side, and in the shopping bag page in bold red letters before checkout. Please retain your email confirmation so you may refer to your order and shipping details at any time.
Cancellations, Changes: We must apply a 15% restocking fee if you cancel the order or make any changes to color or size after placing your Special Order. Please contact Customer Service for any questions about color selection or sizing.
Returns: Special Orders may be returned under the conditions of our Return Policy.
Cancelled or Delayed by Designer: Occasionally a designer will decide not to produce an item, or a particular color, or deliver it later than scheduled. In these cases we will inform you as soon as possible. If the item is not going into production, we will refund your purchase immediately. If it will be more than 30 days late, you may wait, or you may cancel and be refunded with no penalty. Please be sure that your contact information is included when you place your order.
Please feel free to contact us if you have any questions.