1246 Whitney Avenue
Hamden, CT 06517
Mon – Sat 10‐5 (EST)
Customer Service Hours:
Mon – Sat 9‐5 (EST)
|Standard (3-5 Day):||FREE!|
|Expedited (2-3 Day):||$8|
|Please note, delivery time does not include weekends or holidays.|
|Please note that any customs fees are the customer's responsibility, and that we hold International orders until all items are ready to ship.|
|We do our best to ship in-stock orders placed by 1:00pm EST on the same day (M-F). On occasion, it may take a day or two for orders to ship. Orders ship via USPS, FedEx, or UPS. Tracking numbers are emailed at the time of shipment.|
|Orders are shipped from our location in Hamden, CT. The time of arrival for Standard and Expedited shipments depends upon where you live in the US.|
|Please call 203-562-0204 or email us with any shipping questions.|
We gladly accept returns for exchange or refund provided:
- Please request a Return Authorization (RA) number by emailing email@example.com within 7 days of receipt of your order with the reason for return.
- We must receive the return package within 15 days of receipt of your merchandise.
- The returned items are unwashed, unworn, and have the tags still on.
Please note: We’re sorry, but return shipping is at your expense. Upon request, we’ll provide a USPS return label, then deduct the actual return shipping cost from your refund (approximately $8 to $15, depending on where you live and weight of package). As of 8/30/23, all sale and special order items are returnable for a store credit refund only. Store credits are easy to redeem during checkout. Other items are returnable for a credit card refund. We do not accept returns on gift certificates.
1246 Whitney Avenue
Hamden, CT 06517
Special OrdersA Special Order occurs for an item we do not currently have in-stock, but are able to order from the designer. We offer Special Ordering so we can provide you a wider selection of styles and colors from the lines that you love!
Please keep this helpful information in mind when placing a Special Order:
Made to order: With many of our designers, special order items are made to order at your request. Therefore, we are unable to cancel a Special Order once it has been placed with our designers.
No additional cost: There are no additional costs to Special Ordering. Only the cost of the item will be charged plus shipping if applicable (sales tax applicable to CT residents only). We charge the full item price plus shipping at the time of the order.
Ship date: Estimated ship dates are displayed on the item page in the pink box on the right hand side, and in the shopping bag page in bold red letters before checkout. Please retain your email confirmation so you may refer to your order and shipping details at any time.
Cancellations, Changes: We must apply a 15% restocking fee if you cancel the order or make any changes to color or size after placing your Special Order. Please contact Customer Service for any questions about color selection or sizing.
Returns: Special Orders may be returned, for a store credit, under the conditions of our Return Policy.
Cancelled or Delayed by Designer: Occasionally a designer will decide not to produce an item, or a particular color, or deliver it later than scheduled. In these cases we will inform you as soon as possible. If the item is not going into production, we will refund your purchase immediately. If it will be more than 30 days late, you may wait, or you may cancel and be refunded with no penalty.
Please feel free to contact us if you have any questions.