• Please request a Return Authorization (RA) number by emailing service@helloboutique.com within 7 days of receipt of your order with the reason for return.
• We must receive the return package within 15 days of receipt of your merchandise
• The returned items are unwashed, unworn, and have the tags still on

We at Hello Boutique offer Special Ordering to our customers so we can provide a wider selection of styles and colors from the lines that you love!

A Special Order occurs for an item we do not currently have in our inventory, but we are able to order from the designer.

Please keep in mind this helpful information when Special Ordering:

Made to order: With many of our designers, special order items are made to order at your request. Therefore, we are unable to cancel a Special Order once it has been placed with our designers.

No additional cost: There are no additional costs to Special Ordering. Only the cost of the item will be charged plus shipping if applicable (sales tax applicable to CT residents only). As of 1/1/2020, we will charge the full item price plus shipping at the time of the order - we will no longer charge a 50% deposit and the balance in separate transactions.

Ship date: Estimated ship dates are displayed on the item page in the pink box on the right hand side, and in the shopping bag page in bold red letters before checkout. Please retain your email confirmations and add our email to your contacts, service@HelloBoutique.com, so you may refer to your order and shipping details at any time.

Cancellations, Changes: We must apply a 15% restocking fee if you cancel the order or make any changes to color or size after placing your Special Order. Please contact Customer Service for any questions about color selection or sizing.

Returns: Special Orders may be returned under the conditions of our Return Policy.

Cancelled or Delayed by Designer: Occasionally a designer will decide not to produce an item, or a particular color, or deliver it later than scheduled. In these cases we will inform you as soon as possible. If the item is not going into production, we will refund the purchase price to you right away. If it will be more than 30 days late, you may of course wait, or you may cancel with no penalty, and we will refund the entire purchase price upon confirmation from you. Please be sure that your complete, up to date contact information is included when you place your order.

Please feel free to contact us if you have any questions.

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