A Special Order is for an item we do not currently have in-stock, but are able to order from the designer. We offer special orders so we can provide you a wider selection of styles and colors from the lines that you love!
Please keep this helpful information in mind when placing a Special Order:
Made to order: With many of our designers, special order items are made to order at your request. Therefore, we are unable to cancel a special order once it has been placed with our designers.
No additional cost: There are no additional costs to special orders. Only the price of the item will be charged plus shipping, if applicable (sales tax applicable to CT residents only). We charge the full order amount at the time of order.
Ship date: Estimated ship dates are displayed on the item page in the pink box on the right hand side, and in the shopping bag page in bold red letters before checkout. If you've ordered in stock items as well, we may hold them until your special order arrives so as not to ship multiple times. In this case, we'll email you to let you know. Please retain your email confirmation so you may refer to your order and shipping details at any time.
Cancellations, Changes: We must apply a 15% restocking fee if you cancel the order or make any changes to color or size after placing your special order. Please
contact Customer Service for any questions about color selection or sizing.
Returns: Special order items may be returned for a full refund by store credit only, with the exception of Cut Loose special orders, which may be returned for a full refund by the original method of payment. Please see our
Return Policy.
Cancelled or Delayed by Designer: Occasionally a designer will decide not to produce an item, or a particular color, or deliver it later than scheduled. In these cases we will inform you as soon as possible. If the item is not going into production, we will refund your purchase immediately. If it will be more than 30 days late, you may wait, or you may cancel and be refunded with no penalty.
Please feel free to
contact us if you have any questions.
